ServiceTitan runs the jobs. It wasn't built to fill the gaps.
Big B's had ServiceTitan dialed in for dispatching, invoicing, and field operations. But the front end of the customer journey ran on a separate set of tools that didn't talk to each other. Lead capture, speed-to-lead notifications, follow-up sequences, review requests. None of it lived in ServiceTitan, and none of the tools they used for it played well together.
They'd looked at the obvious options. Most were either too generic to fit a multi-trade operation, required expensive integrations to connect to ServiceTitan, or came with support that handed you a knowledge base article and wished you luck.
The gap
Web leads came in through a form. Notifications went to email. Response time was unpredictable.
The frustration
Connecting tools that weren't designed to work together meant constant maintenance and things breaking on their own schedule.
The support problem
Other platforms offered a lot. Actual support when something didn't fit was a different story.
One platform. Built for how they actually operate.
Contractor Kit connected directly to ServiceTitan. Web leads started flowing in through a branded booking widget and triggering notifications to the right people in 30 seconds or less. No Zapier, no custom integration work, no "step 1: connect your account" nightmare.
When something in their operation didn't fit the default setup, Josh built it out. The scoring model was adjusted for their trade mix. The notification routing was configured for their team structure. The follow-up sequences were written in their voice. This wasn't a platform you configure through a settings panel and hope it fits. It was built around how Big B's works.
Booking widget wired to ServiceTitan
Bookings push straight into ServiceTitan as new customers and job records. No double entry, no copy-paste between systems, nothing falling through the cracks.
30-second notifications
Every web lead triggers an SMS alert to the right CSR within 30 seconds of submission. Nobody waits on someone checking email.
Scoring built for their trade mix
The model was tuned for their combination of plumbing, electric, heating, and air. High-value replacement opportunities surface at the top of the queue automatically.
Follow-up in their voice
Sequences written to sound like Big B's, not like software. Customers hear from the company they called.
Every other tool we looked at wanted us to figure it out ourselves. Josh actually got on a call, understood our operation, and built what we needed. We didn't have to connect five different things and hope it worked.
The numbers did the convincing.
online bookings in the first 90 days
average response time, lead submitted to team alerted
after-hours leads answered
new tools their techs had to learn
It does more automatically and in a more natural way than anything else we looked at. It doesn't feel like you patched something together.
Try the booking widget Big B's runs.
Same widget, same speed. Walk through a booking and see exactly what their customers see.
Running ServiceTitan and need more?
Contractor Kit connects to the field service software you already use. We build what your operation needs, not what works for everyone else.
Tell us about your operation. Your branded system is configured within 48 hours.
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